Frequently asked questions

Answers for customers and service professionals using Grapevyne. For more help, email support@grpevyne.com.

For everyone

What is Grapevyne?

Grapevyne is booking and business management software for service professionals. Pros manage calendars, client bookings, estimates, and messaging in one place. Paid Pro subscriptions unlock premium features. Customers can also discover and book professionals through the platform. Grapevyne charges no platform commission on completed jobs.

How does messaging work?

Use the Chat tab to message the other party about a request, estimate, or booking. Keep job details and scheduling in the conversation so everything stays in one place.

How do reviews work?

After a completed booking, customers can leave a review that appears on the professional's profile. Reviews help build trust for everyone on the platform.

How do I update my profile or notification settings?

Open Menu → Settings to update your account, profile, theme, banner alerts, and legal preferences.

How do I delete my account or request my data?

Go to Settings → Legal & Privacy. You can request a copy of your data or start account deletion from there. Our account deletion policy is also available on this site.

For customers

How do I find a service professional?

From your dashboard, tap Search Professionals or use the map to browse nearby providers by category. View profiles, ratings, and reviews before sending a request or booking.

How do I create a service request?

Tap Create on the bottom navigation bar, choose your service category, describe the job, add photos if helpful, and submit. Interested professionals can respond with estimates.

How do estimates and bookings work?

After you submit a request, professionals may send estimates. Review them in the Estimates tab, accept one you like, and confirm a booking time. You can track status and chat with your provider in the app.

For service professionals

How do I become a service professional on Grapevyne?

Sign up and complete the professional registration flow from the homepage or settings. Add your services, service area, and profile details. Subscribe to Pro when you need packages, team tools, or showcase features.

How do I receive service requests?

Once your profile is set up with the right categories, open requests in your area appear on your Service tab. You can review details, send estimates, and message customers from there.

How do earnings and payouts work?

Completed paid jobs are tracked in Earnings. Open the menu and tap Earnings to view balances, transaction history, and payout details.

Still need help?

Email support@grpevyne.com for product questions. For privacy matters, contact privacy@grpevyne.com.

See also our Terms of Service, Privacy Policy, and Refund Policy.