Refund Policy

Effective date: 2026-07-20 | Last updated: 2026-07-20 | Operator: Grpevyne (operated by Samuel Barton, Jamaica)

This Refund Policy explains how refunds work for Grpevyne Pro and other paid subscription plans offered by Grpevyne ("we", "us", "our"). It applies to subscription software for service professionals — not to payments for services performed between customers and professionals, which are arranged directly between those parties.

By purchasing a paid subscription, you agree to this Refund Policy together with our Terms of Service and Privacy Policy.

1) What this policy covers

This policy covers refunds for:

Grpevyne Pro and other paid subscription tiers for service professionals;
initial subscription purchases and renewal charges billed through channels we operate (including website checkout and direct billing, where available).

This policy does not cover:

payments for services booked between customers and professionals;
booking fees or deposits set by individual professionals under their own store policies;
free-tier access to Grapevyne, which does not require payment.

2) 48-hour refund window (channels we control)

For subscription purchases billed directly by Grpevyne or through checkout on our website, you may request a refund within 48 hours of the initial purchase or renewal charge.

After 48 hours, subscription fees are non-refundable, except where applicable law requires otherwise. We do not provide prorated refunds for partial billing periods after this window.

3) How to request a refund

Email support@grpevyne.com with:

the email address on your Grpevyne account;
the date and amount of the charge;
the platform used (website, Google Play, or Apple App Store); and
a brief reason for your request (optional but helpful).

We will respond within a reasonable time. Approved refunds are returned to the original payment method where possible.

4) Google Play purchases

If you subscribed through the Grapevyne Android app via Google Play Billing, your purchase is also subject to Google Play refund policies. Google typically allows refunds within 48 hours of purchase for many subscription transactions. You may request a refund through Google Play directly, or contact us at support@grpevyne.com and we will help where we can.

We cannot override Google Play's billing system or issue refunds for Play-billed charges outside Google's process.

5) Apple App Store purchases

If you subscribed through the Apple App Store (when available), refunds must be requested through Apple. Grpevyne cannot issue App Store refunds directly. Visit Apple's support resources or report a problem from your purchase history in the App Store.

6) Free trials

Eligible subscription plans may include a free trial. If you cancel before the trial ends, you will not be charged and no refund is needed. If you are charged after a trial, the 48-hour refund window in Section 2 applies from the first charge date.

7) Non-refundable situations

Refund requests received more than 48 hours after the applicable charge (except where law requires otherwise);
subscription use after the 48-hour window where you no longer wish to continue — cancel before your next renewal instead;
accounts suspended or terminated for breach of our Terms of Service, except where applicable store policy or law requires a refund;
chargebacks filed without first contacting us to resolve the issue in good faith.

8) Cancellations vs. refunds

Canceling a subscription stops future renewals but does not automatically refund past charges. To avoid renewal, cancel at least 24 hours before the end of your current billing period through the platform where you subscribed (Google Play, App Store, or your account billing settings on the web).

9) Changes to this policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. The policy in effect at the time of your purchase applies to that purchase, unless applicable law requires otherwise.

10) Contact

Refund and billing support
Email: support@grpevyne.com

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